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Printer Does Not Print

  1. Check1 Make sure printer is turned on.

    If not, make sure the printer is securely plugged in and press the ON button to turn on.

    The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

    Note

    • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

  2. Check2 Make sure printer is properly connected to computer.

    Make sure the USB cable is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

    • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

    • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

  3. Check3 Make sure paper size specified when printing matches paper size registered in your printer.

    If the paper settings specified when printing differ from the paper size registered in the printer, an error will occur.

    If the paper size registered in the printer is larger than the paper size specified when printing, press the OK button on the printer to print.

    If the error is not canceled even if you press the OK button, press the Stop button to stop printing, make the paper sizes match, and then try printing again.

  4. Check4 If printing from a computer, delete unnecessary print jobs.

  5. Check5 Is your printer's printer driver selected when printing?

    The printer will not print properly if you are using a printer driver for a different printer.

    • For Windows:

      Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

      Note

      • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.

    • For macOS:

      Make sure your printer's name is selected in Printer in the Print dialog.

      Note

      • If multiple printers are registered to your computer, select Set as Default Printer from System Preferences > Printers & Scanners for a printer to make the one selected by default.

  6. Check6 Are you trying to print a large data file? (Windows)

    If you are trying to print a large data file, it takes a long time to start printing.

    If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.

    For details, refer to Page Setup Tab Description.

    Important

    • Selecting On for Prevention of Print Data Loss may reduce print quality.

    • After printing is completed, select Off for Prevention of Print Data Loss.

  7. Check7 Restart the computer.

    Restart the computer and try printing again.